Terms & Conditions

1 Operator of the Apollonia Online Shop and the Validity of these General Terms and Conditions

The Apollonia Online Shop is operated by Apollonia Management (Apollonia Business Centre
20, Ikarou Street, CY 8041 Paphos, Cyprus). Apollonia Management is registered with the Cyprus registration office (Register No: E 135230). The Managing Director is Kyriakos Constantinou.

Only these terms and conditions apply to the sale of merchandise by us. Any other terms and conditions will only apply if they have been accepted by us.

2 Contract Closure

The presentation of our merchandise invites you add a product to a shopping cart. To complete the purchase you can visit your cart through its menu-button located at the top of your browser’s window indicated as “Checkout”.
You can either choose to complete your purchase as a guest user or register and create an account with our shop which will make you eligible for discounts, coupons and occasional offers.

As soon as your order has been received by us, you will receive an automatically generated order confirmation by email. This confirmation does not yet represent a binding purchase contract. The purchase contract only comes into effect with the delivery of the merchandise.

3 Accepting the Order

An order that is binding to both parties comes into effect when all of the data necessary to complete the contract has been entered, you have confirmed acceptance of these terms and conditions and you have clicked the "Send order" button. Up until the moment you click this button, you can change your order and the data associated with your order at any time.

We reserve the right to accept an order. The decision is made at the discretion of Apollonia. If an order is not executed, we will inform you immediately by email.

The confirmation of receipt does not constitute a purchase contract; the confirmation of receipt only documents that your order has been received by us.

4 Order Volume

Orders may only be placed for normal household volumes.
For large volumes, a bespoke service is a better option. We strongly advise you to send us an email.

5 Delivery and Delivery Charges

The delivery of the ordered merchandise will be made to the delivery address specified by the ordering party.

If one or more of the items you have ordered are sold out at the time of ordering, we will not be able to accept your order.
We will then inform you immediately by email if this should be the case.

We currently use the following delivery service:

TNT Postal Service          

6 Payment

All prices specified for merchandise in the Online Shop already contain the current rate of VAT.

You can choose from a number of different payment types:

·         Paying by Paypal (Visa, Mastercard, American Express)

·         Cash on Delivery (Available only in Cyprus)

·         Paying by invoice: The invoice is to be paid by electronic transfer 10 days prior to the shipment of the goods.

With payment in advance, you will receive an order confirmation detailing our bank account information. As soon as the outstanding order amount is received, your order will be dispatched. Should payment not be received in the stipulated timeframe, we must unfortunately, cancel your order.

Please note that agreements you may have with your credit institute or other institutions may result in additional costs for electronic transfers, holding an account, etc.

We reserve the right to limit the use of the payment methods named above to one or more of the options listed.

7 Retention of Title

Until such time as full payment has been received, the merchandise remains the property of Apollonia Management.

8 Cancellation policy

Cancellation rights
You can cancel your contract within 2 days without reason in writing (e.g. letter, fax, e-mail) or – if the goods are at your disposal before the end of that period – by returning the goods in their original packaging. The cancellation period is observed by simply sending the cancellation or the goods within the stated timeframe.

Consequences of cancellation
In the event of an effective return, it must be ensured that the services received by both parties are returned along with any benefits gained as a result (e.g. advantages of use). In the event of the merchandise showing wear, compensation may be demanded. This is not the case when the wear on the goods can be compared to the type of testing that would, for example, have been possible in a store. You can avoid the obligation to provide compensation, for wear caused by using the product in a way that is not intended, by treating the items as if they are not your property and not doing anything that may affect their value. Obligations for the repayment of payments made must be fulfilled within 30 days. The deadline begins for you with the sending of the merchandise or issuing a collection request and for us with receipt of the same.

End of cancellation policy

9 Returns

If you choose another method of dispatch for your returns, you are responsible for the costs.
The address for all returns is:

Apollonia Business Centre
20, Ikarou Street
CY 8041 Paphos
Cyprus

10 Guarantee

Your legal guarantee claim period is 2 years and starts with receipt of the merchandise. During this time, we will eliminate all faults that fall under the legal guarantee obligation. You can demand either the elimination of the fault, or the delivery of a replacement fault-free item, although the right to choose may be limited by the existence of legal prerequisites. If it is not possible to provide a replacement, you may choose to withdraw from the sales contract or to accept a discount. The legal claim for damages only applies to the replacement of damages, not compensation/replacement for any failed attempts on your part to repair  the item. In the event of a fault occurring within 6 months of delivery, it is probable that the goods were already faulty when purchased. If the fault shows more than 6 months after delivery, the purchaser is responsible for proving that the fault was already inherent when the purchased object was delivered.

11 Privacy Policy

All personal data is fundamentally treated in the strictest of confidence. Your personal data is used to enable the optimum handling of the order, to deliver the merchandise, and to provide services and to handle payments. For this purpose, we pass your data on to authorised service providers and, if necessary, to associated companies.

For the purpose of payment processing the necessary data is stored both on our server and on the servers of the companies we have authorised to handle payment processing.

In addition, data, for example, name, date-of-birth and address will be passed to financial information services for the purpose of checking your credit and credit worthiness.

As part of credit-worthiness checks we use probability data as well as your payment history. The probability data is based on mathematical and statistical processes which include address data as well as other information. Based on this information you will be offered a range of possible payment methods during the order process.

See our Privacy Policy for additional data protection information. The Privacy Policy is an integral part of these General Terms and Conditions.